Privacy policy

At Caynix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop at Caynix, we may collect certain personal information, including:

Full name
Phone number
Email address
Billing and shipping address
Order details and purchase history
Information you provide when contacting our customer support team

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

Caynix uses your personal information for the following purposes:

To process and fulfill your orders.
To arrange shipping and delivery.
To contact you regarding order confirmation and delivery updates.
To provide customer support.
To process returns, refunds, and cancellations.
To improve our website, products, and customer experience.
To prevent fraudulent or unauthorized activities.
To comply with applicable legal requirements.

3. Payment Information

Caynix currently accepts Cash on Delivery (COD) as its only payment method.

Since we accept Cash on Delivery, customers are not required to provide credit card, debit card, or online banking information when placing an order through our website.

Payment is collected in cash when the order is delivered.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

Shipping and delivery companies.
Website hosting and e-commerce service providers.
Customer support service providers.
Legal or government authorities when required by law.

These parties may only use your information as necessary to provide their services or meet legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your shopping cart.
Understand website visitor behavior.
Improve website performance.
Provide a better shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

At Caynix, we take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or securely dispose of it.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request corrections to inaccurate information.
Request deletion of your personal information.
Withdraw consent where processing is based on consent.
Object to certain uses of your personal information.
Request information about how your data is collected and used.

To exercise these rights, please contact our customer support team.

9. Third-Party Links

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices.

Caynix is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps to address the situation.

11. Changes to This Privacy Policy

Caynix reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, website features, or applicable legal requirements.

Any updates will be published on this page with the revised effective date.