Terms of service

Welcome to Caynix! These Terms of Service govern your access to and use of our website and online store. By visiting our website or purchasing products from us, you agree to comply with these terms and conditions.

Please read these terms carefully before using our website.

1. General Information

This website is operated by Caynix. Throughout the website, the terms "we," "us," and "our" refer to Caynix.

Our online store offers umbrellas and related products to customers.

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under applicable laws.

2. Products and Services

At Caynix, we aim to provide quality umbrellas designed for everyday protection and convenience.

We make reasonable efforts to display accurate product descriptions, images, prices, and information on our website.

However, slight variations in product appearance, colors, or specifications may occur depending on screen settings, lighting, or product availability.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing and Availability

All product prices are displayed on our website.

Caynix reserves the right to change product prices, offers, and availability at any time.

We make reasonable efforts to ensure that product information and pricing are accurate. If an error occurs, we reserve the right to correct it and contact customers regarding affected orders.

4. Payment Terms

Currently, Caynix accepts only Cash on Delivery (COD).

Customers are required to pay the full order amount in cash when their order is delivered.

We do not currently accept credit cards, debit cards, bank transfers, or other online payment methods.

5. Order Placement and Confirmation

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

After receiving your order, Caynix may contact you to confirm your order details.

We reserve the right to refuse or cancel orders in situations such as:

Incorrect or incomplete customer information.
Product unavailability.
Suspected fraudulent or unauthorized activity.
Pricing or listing errors.
Delivery or operational limitations.

If an order is canceled, we will make reasonable efforts to notify the customer.

6. Shipping and Delivery Policy

Caynix provides free shipping on all orders.

Our estimated shipping and delivery schedule is:

Order Handling Time: 1–2 business days.
Transit Time: 3–5 business days.
Total Estimated Delivery Time: 5–8 business days.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

7. Return and Refund Policy

At Caynix, customer satisfaction is important to us.

We offer free returns within 14 business days of delivery, subject to our return eligibility conditions.

To qualify for a return:

The return request must be submitted within 14 business days of delivery.
Products should be unused and in their original condition.
Original packaging and accessories should be included where applicable.
Customers must contact our support team before returning a product.

Approved refunds are processed within 3 business days after the return has been reviewed and approved.

For Cash on Delivery orders, our customer support team will coordinate the appropriate refund arrangement.

Please refer to our Return and Refund Policy for complete details.

8. Customer Responsibilities

When using our website, you agree to:

Provide accurate and up-to-date information.
Use our website only for lawful purposes.
Avoid fraudulent or misleading activities.
Not interfere with website security or functionality.
Not misuse our products, website, or services.

9. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, and designs, is owned by or licensed to Caynix, unless otherwise stated.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without prior written permission.

10. Third-Party Services and Links

Our website may include links to third-party websites or services.

These services are provided for convenience. Caynix does not control and is not responsible for the content, policies, or practices of independent third-party websites.

Customers should review the applicable terms and privacy policies before using third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, Caynix will not be responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Privacy and Personal Information

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that certain information may be collected and processed to fulfill orders, arrange deliveries, provide customer support, and operate our online store.

Please review our Privacy Policy for further information.

13. Changes to Terms of Service

Caynix reserves the right to update, modify, or replace these Terms of Service at any time.

Updated terms will be published on this page. Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.