Refund policy

At Caynix, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds from Caynix.

1. Return Period

At Caynix, we offer a 14-business-day return period.

Customers may request a return within 14 business days of receiving their order, provided the product meets our return eligibility requirements.

2. Return Conditions

To qualify for a return, the following conditions should be met:

The return request must be submitted within 14 business days of delivery.
The product must be unused and in its original condition.
The product should include its original packaging and accessories, where applicable.
Customers should provide their order details when requesting a return.
Products that are damaged due to customer misuse may not qualify for a return.

3. Free Returns

Caynix provides free returns for eligible products within the specified return period.

Customers will not be charged return shipping fees for approved eligible returns. Please contact our support team before sending any product back to receive return instructions.

4. Refund Policy

Once your returned product has been received and inspected, our team will review your refund request.

If your return is approved, Caynix will process your refund within 3 business days.

Please note that refund processing time refers to the time taken by our team to process the approved refund.

5. Refund Eligibility

Refunds may be approved in the following situations:

You received a damaged product.
You received an incorrect product.
Your product meets our return conditions.
Your return request was submitted within the eligible return period.

6. How to Request a Return or Refund

To request a return or refund from Caynix, please follow these steps:

Contact our customer support team by email or phone.
Provide your order number and relevant purchase details.
Explain the reason for your return or refund request.
Include product photos if the item is damaged or incorrect.
Wait for our team to review your request and provide return instructions.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Caynix as soon as possible.

We will review your concern and help arrange an appropriate solution according to our return and refund policy.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may be accepted before an order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow our return procedure.